ISO 9001: 2008 is the fourth edition of ISO 9001 quality management system. It does not contain any new requirements and simply elaborates the existing system by fine tuning the clauses of ISO 9001: 2000
ISO 9001:2008 specifies requirements for a quality management system where an organization
l Needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
l Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
An organization in order to operate efficiently must focus and manage many activities connected to each- other.
An activity that employs resources and that is managed to allow the transformation of incoming elements into out coming elements can be considered a process.
Sometimes an out coming element is the incoming element on the next process.
The model PDCA (Plan, Do, Check, Act,) can be applied to all the processes.
The standard is divided into 5 paragraphs
Paragraph 4: "quality system management" concerning the general requirements and the system documentation
Paragraph 5: "management responsibility" that defines the management roles and responsibilities
Paragraph 6: "management resources" concerning human resources and materials
Paragraph 7: "production" that is the core of the organization's activity
Paragraph 8: "measurements, analysis and amelioration" concerning the activities of measurement and analysis with the aim of a continuous improvement that is the base of the standards itself.
Benefits of ISO 9001:2008:-
Principles of ISO 9001:2008:-
- Better Management of core business processes.
- Increased awareness of quality among staff.
- Create a more efficient, effective operation.
- Improve Employee motivation, awareness and morale.
- Increased Profits.
- Improved productivity and quality.
- Improved internal communications.
- Reduced wastage and cost per unit/service and increase productivity.
- Customer Focus
- Involvement of People
- Process Approach
- System Approach
- Continual Improvement
- Factual Approach to Decision Making
- Mutually Beneficial Supplier Relationships
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